FAQ

How do I request a House Call ?

These are for people who are too ill or frail to attend the Practice. If you are unable to come to the Surgery, please call  0141 776 1273. You must give the receptionist as much information as you can, this is very helpful to the Doctor so he/she can assess the nature of your condition. The receptionist will pass these details to the Doctor who is on call. The Doctor will then contact you to discuss your request. It is important that you give the receptionist your contact number. 

Please help us by requesting any house calls before 10am.

How do I make an appointment?

You can do this by either phoning the appointments line on 0141 776 1273 or in person at the reception desk.

We offer:

  • Pre-booked appointments whereby you can book an appointment up to 2 weeks in advance to see most Doctors.
  • Telephone consultations, you can request a telephone consultation if you prefer the Doctor , to contact you at a specific time to discuss your health concerns.
  • If the appointments are full, and you feel that you have a medical condition that cannot wait, until the following morning or /afternoon then you will be given a time to attend by the receptionists to see a Doctor.

Why is the appointment line always busy?

During peak call times it will take longer to connect to the service you require. This is especially true after weekends and public holidays. We apologise for any inconvenience caused. Your patience is very much appreciated. The reception staff always attempt to answer calls as quickly they can.

Can two or more people use one appointment to see the Doctor?

No, when you arrange your appointment it is only for you, if you wish an appointment for another family member you must ask for another appointment to see the Doctor.

What happens if I am late for my appointment with the Doctor or Nurse?

If you are late you will only be seen at the discretion of Doctor or Nurse. If you are not seen you will need to re-appoint, after that day.

Can I leave a message for my Doctor or the Nurse?

You can leave your message with the receptionists and she will then pass this to the Doctor/Nurse. Depending on your request the Doctor or the receptionists will return your call.

How to I arrange an appointment to see the Nurse?

You can do this either by phoning the appointment line on 0141 776 1273 or in person at the reception desk you can pre-book a Nurses appointment up to eight weeks in advance if you wish.

How do I arrange vaccinations for my holidays?

Please allow at  least 2 months before you travel, this will ensure that as far as possible you will be fully inoculated before travelling. You will be asked to complete a form, once this has been completed and given to the receptionist you will be given a date to collect a prescription for your vaccinations, and the receptionist will advise you when your vaccination(s) will be administered by the nurse. It is very important that you complete as much information as possible on the form, you must include your telephone number so the Doctor or Nurse can contact you if they require more information. Travel clinics are nurse lead, please do not arrange an appointment with the Doctor in relation to travel, unless this has been specially arranged for you at the reception desk.

How do I request information regarding my vaccinations?

Please request this in writing. We charge a fee for this service as our Practice Nurse has to check your medical records for this information. Clerical staff are not permitted to provide this information as they are not qualified to provide a detailed vaccination history for you. It can normally take 5 working days to complete your request. Requests must be submitted in writing, so we have a signed request by you for our records. For medico-legal  reasons e-mail requests are not accepted.

How long must I wait for my Prescription?

Your repeat prescription will be available for collection after two full working days. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.

Where can I obtain HC2 certificate?

(this is for people who are entitled to full help with NHS charges which includes free NHS prescriptions).
  • By calling 0845 610 1110 .
  • At your local dental surgery.
  • Download HC2 Leaflet

Can I pay for my Doctors private report or letter that I have requested by switch?

No, we do not have payment facilities for credit/debit cards. The Practice can only accept Cash or Cheques.

How to I make a complaint?

If we are unable to resolve your complaint when you attend the Practice, then you can place this in writing and address this for the attention of the Practice Manager. We will acknowledge your letter, fully investigate your complaint and reply to your letter within 10 working days. You can also arrange an appointment to discuss the matter further with the Practice Manager.

Can I e-mail the practice concerning my medical conditions, or requesting information about my medical records?

We are unable to enter into any communications of a medical nature this is to protect patient confidentiality. For medico-legal reasons we require a signed mandate by the patient in relation to any information held concerning their medical records. 

How do I access and get to see my Medical Records?

Please place this in writing to the Practice Manager, who will then contact you and explain our procedure. Please bring at least two forms of identification with you.