Prescription Requests

Repeat Prescriptions: 0141 776 1273 or Patient Access

emis Patient Access

Please allow two full working days before collecting your repeat prescription. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.

Requests may be made online via Patient Access, by letter, fax, phone (available 24 hours), or in person. Letters for repeat requests should enclose a stamped addressed envelope for return. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays, and also in the event of postal and/or technical problems.

Please do not phone to confirm if your prescription is ready. All repeat medication requests made, are available for collection after two full working days. Non-repeat medication(Special) requests are not automatically issued, when you attend to uplift your repeat medication you will be notified if your request has been authorised, if your request has been declined you may require to see your Doctor to further discuss your request. Please do not request Special Request items if using a S.A.E (self addressed envelope) method, as your request may be declined by your Doctor.

  • You can order items which are listed on the right hand side of your repeat prescription computer slip. Repeat Prescriptions are issued at 56 day (2 month intervals). If you wish a Special Request item, please state clearly what this is for i.e. hay fever etc, your GP will then decide if a prescription is appropriate.

  • We are unable to enter into correspondence over the Internet regarding repeat prescriptions; this is to protect your confidentiality. So we do not reply to any of these requests or deal with any queries, please phone the prescription line on 0141 776 1273 and leave a message on the voice mail service , and one of the staff will contact you if necessary.

  • Staff who receive your request have been trained to issue prescriptions but they do not have in depth medical knowledge, so please ensure that you provide as much detail from your repeat prescription as possible.

  • The practice cannot be held responsible for any delay of your request, nor any technical failure of the system. It is the patients responsibility to allow enough time when ordering prescriptions.

Please note by ordering your repeat prescription using the online form you accept the above conditions. If you do not receive a Practice e-mail confirming your request within one working day, this may indicate that there maybe a problem with your request. If this does occur we advise you to use alternative methods as described above to request your repeat medication.

Telephone requests

These can be left on our voice mail service, which is open 24 hours a day seven days a week please dial 0141 776 1273 and select the Prescription Request option. Please remember that requests made via the voice mail service are only processed during working hours. 

Hospital Requests

When you are discharged from hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via S.A.E. before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the Doctor, your prescription should normally be ready by 4pm on that day, or you may be advised to attend the next day.

The Doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.

Excess quantities of regular repeat prescriptions for holidays for more than three weeks.

A Scottish home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-

“If a patient intends to go away for a longer period (than two to three week’s holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service. It may not be in the patient’s best interest for him/her to continue to self-medication over such longer periods. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.

Where ongoing medical attention is not necessary, the patient may be given a private prescription.